Thank you for shopping at Cinderella Diaries! We strive to ensure you have a great experience with our products. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.

1. Returns

We accept returns for products that meet the following conditions:

• The product must be unused, unworn, and undamaged.
• The product must be returned in its original packaging with all tags attached.
• A return request must be made within 7 days of receiving the product.

To initiate a return, please contact our customer service team at [email protected] or call us at 9113949305. Once your return is approved, we will provide you with further instructions.

2. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

Please note:

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
• Refund processing times may vary depending on your payment provider.

3. Exchanges

We accept exchanges for products that are defective, damaged, or if the wrong item was sent. To exchange a product, please contact us within 7 days of receiving the item. Exchanges are subject to product availability.

4. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Sale or clearance items.
• Gift cards or vouchers.
• Customized or personalized products.
• Products without original tags or packaging.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the product is returned safely.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please check with your bank or credit card company. If you still have not received your refund, contact us at [email protected].

7. Cancellations

Orders can be canceled within 12 hours of placing the order, provided they have not been shipped. To cancel an order, contact us at [email protected].

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us:

Cinderella Diaries
Email: [email protected]
Phone: +91 911 394 9305
Address: Cinderella Diaries
Kizhakkumpattukara,
East Fort
Thrissur
680005

Last updated: 26th November 2024